I'm not sure what the return procedure is?

If you need to return an order, please call 877 - Wheelman (877-943-3562).  A customer service rep will confirm all of your contact information as well as your intent to return.  Then, the rep will ask you for the packing number on the side of your box (if available) and obtain and confirm the Wheelman Serial Number located on the back of the Wheelman itself.  After this information has been collected, a support ticket will be created and escalated to a tier 2 representative.  The tier 2 representative will create your return authorization and call you back to explain next steps.  Please allow up to one full business day for the return call with next steps from the tier 2 representative.